Technical support

Numspot technical support is available to assist you on a daily basis and answer your questions through the following channels:

• Web ticketing interface: https://support.numspot.com ;
• E-mail: support-client@numspot.com ;
• Phone number: +33 1 59 03 50 06.

Service hours

Support tickets are handled on business days, from 9 a.m. to 6 p.m.

The phone service is available on business days, from 9 a.m. to 6 p.m., subject to advisor availability.

Support requests

info

To submit a support request and open a ticket through the web, you must first send a support account creation request to the following address: support-client@numspot.com, including the details of the person concerned (last name, first name, e-mail address).

1. Once your account has been created, you will receive an e-mail inviting you to go to the following link: https://support.numspot.com. On the login page, click the "Forgotten password" link.

2. Enter the e-mail address you provided to us and click the Send button. You will then receive an e-mail containing a reset link.

3. Click the link. You will be redirected to the reset page where you can enter a new password. Enter and confirm your new password, then click the Save the new password button.

4. After changing your password, click the "back to the login screen" link.

5. Once logged in, you can open a new ticket by providing the following information:

• Request type ;
• Category ;
• Title ;
• Description ;
• Space ID ;
• Products ;
• Zone.

6. You can track the progress of your request from the "Tickets" page of your account.